Return & Refund Policy

Last updated: May 10, 2026

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.

Return Window

You may return eligible items within 30 days from the date you received your order.

Eligibility Conditions

To be eligible for a return, your item must meet the following conditions:

Item must be unused and in the same condition as received
Item must be in its original packaging
Item must not be damaged by the customer

Non-Returnable Items

Items marked as final sale
Perishable goods (e.g., food, herbs, spices) once opened
Personal care or cosmetic products once opened

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days to your original payment method.
You may also choose to receive a replacement product instead of a refund.

Return Shipping

Customers are responsible for return shipping costs.
If the item is defective or damaged due to a manufacturing error, we will cover the return shipping cost.

How to Initiate a Return

To start a return, please contact us at info@greenforestth.com with your order number and reason for return. Our team will guide you through the process.